We are Springfield Dental Group

I have been coming to this practice for years and have had nothing but positive, helpful experiences — until meeting Porscha. If Sarah and Brittany had not stepped in, this would be a one-star review. Those two deserve ten stars for their dedication, effort, and genuine kindness. I arrived at my confirmed 4:00 p.m. appointment, clearly stated my name and appointment time, and before anyone even checked me in, Porscha — who wasn’t assisting me — was towering over the front desk staff and said in a curt tone, “She never confirmed, I cancelled that,” and walked away. She did not address me directly, did not verify information, and did not greet me. She simply canceled my appointment and dismissed me publicly. My appointment was canceled with zero notification. I had confirmation and a screenshot to prove it. The only contact I received was two phone calls the DAY OF my appointment at 11:00 a.m. and 11:01 a.m. The second was a 13-second voicemail that said, “Hi, good morning is this Miss Angelique? Hello…” and nothing else. This is a copy and paste of the transcript from my phone. No information. No explanation. No statement that my appointment would be canceled. I played the voicemail back on my phone in person. It was clearly her voice. There was no acknowledgment and no accountability. I am more than happy to come in and play the voicemail back and show my phone log to show when and how many times communication was attempted. Instead of speaking to me, she again spoke about me to the front desk staff and snapped, “What’s wrong with her number?” as if I were the issue — despite the fact that she had barely attempted to communicate with me. People work. People are not sitting behind a front desk waiting for incomplete phone calls. If you cancel someone’s medical appointment, you leave a complete message. That is basic professionalism. When I directly addressed how inappropriate and unprofessional the interaction was, her response was, “I’m sorry if I made you feel that way.” That is not accountability. That is a scripted deflection. I stated multiple times that I did not want to continue speaking with her and that we were not going to have a productive conversation. I made direct eye contact and clearly said I did not wish to engage further. Despite that, she continued speaking to me. It was one of the most bizarre interactions I’ve had in a long time — like repeatedly telling someone to stop and not being heard, like a child that doesn’t understand that no means no. That is especially concerning in a healthcare setting where communication and boundaries matter. It also felt very performative once it was clear a manager or supervisor was present behind the partition, per what Porscha explained. The tone shifted, but the accountability never came. Now, the reason this is not a one-star review: Sarah and Brittany completely salvaged this experience. Sarah was kind, calm, and solution-oriented. Brittany was knowledgeable, thorough, and incredibly calming. They ensured my information was correct and worked to fix a mistake they did not make. After that interaction, I felt lucky they were the ones involved in my care. I have seen many wonderful staff members come and go at this practice. It may be worth highlighting and rewarding employees like Sarah and Brittany who represent the professionalism and compassion patients expect. It may also be worth addressing how front desk communication is handled directly, because that role is the face of the practice. Stay on your side of the partition maybe if you aren’t going to be pleasant or helpful. Summary: Sarah and Brittany — a million stars. Porscha Jenifer the operations manager — a deeply unprofessional and concerning experience. -50 stars if possible. I am sorry if I spelled any names incorrectly.If this is taken down, I will be escalating.

Great work I will be going back

This dental office and everyone in it is so nice and amazing. Porscha, Kylie and Lakita went above and beyond to help me and make me feel like I’ve been a patient for years. Thank you guys for a great experience.